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Shipping & Returns

All prices on this website are in New Zealand dollars and include 15% gst.

Payment Options

We use WindCave (formerly Payment Express) to securely process your credit card payment.

You can also choose to pay via internet banking using your New Zealand bank account. Orders will be processed as soon as your payment appears in our bank account.

If ordering a coffee subscription, you must pay via credit card so your card can be credited automatically each time your subscription renews.

Nationwide Delivery

Courier Post delivers our orders within New Zealand.

They cover all major towns and cities and have a large residential and rural network. (Note: rural addresses can add between 1-3 days to the standard targeted delivery times).

We ship daily, Monday to Friday. Get your order in before 12 noon on a weekday and we will get it out the door the same day.

Shipping costs for your order will be calculated at Check-Out. ($5 for up to 500g, $10 for over 500g)

Parcel Notifications

You will receive an email with a tracking number once your parcel is picked up from our Roastery. Check your spam folder if you don’t see the email.
Track your parcel…

Courier Post Delivery Options

View all Courier Post delivery options…

  • Parcel Collect – You can arrange to have your parcels delivered directly to one of over 300+ Parcel Collect locations nationwide
  • Parcel Redirect – You can change your parcel delivery to another address within 75kms of the original delivery location – such as to the weekend bach, to work, or to a nearby Parcel Collect location (see above) as long as the parcel hasn’t yet left the Courier Post depot.

Parcels Damaged or Lost in Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with us. Let us know if you do not receive your parcel and believe it to be lost. We will process a refund or replacement as soon as the courier has completed its investigation into the claim.

Refund Policy

If you have any concerns or things weren’t quite what you expected then please let us know. We don’t offer refunds for change of mind or because something simply isn’t to your taste, but if there is a quality issue we will make it right. We’ll always meet our legal obligations around refunds and returns.

All orders received are final and goods or service will be shipped as per the order form, so please make sure you double-check your address. If you need to make a change, contact us as soon as you can and we will do our best to make the change for you. Alternatively, if you receive your order and something is amiss, contact us – details below.

Customer Support

Please contact us on penny@sabiocoffee.co.nz or phone 09 988 9654.

Our postal address is: Sabio Coffee, 148 Dent Street, Whangārei 0110.